Knowledge Q&A for Legal

Knowledge Q&A is the everyday case — anyone on the team asks a question about the corpus and gets a cited answer. The pattern works in regulated organizations because the answer always carries its lineage: which documents contributed, which spans were cited, which model and version answered, and what the faithfulness label was at the moment the answer was given.

A Verified — Cite Source answer can be acted on directly with the citations attached. A Review Recommended answer routes to a reviewer queue most teams already maintain for high-stakes responses. A Do Not Rely — Consult Expert answer is presented with the label visible — the user sees the system's confidence and routes the question to a human expert rather than acting on an unverified response. The audit log captures every question asked, every answer given, and every per-signal score, which is what makes the pattern auditable rather than aspirational.

Legal teams operate under a regime that demands provenance for every claim. Citorum runs inside the firm or in-house environment and indexes the matter files, contracts, depositions, regulatory bulletins, and case-law sources the team already maintains. Retrieval is hybrid — vector and full-text search combined with metadata filtering on matter, jurisdiction, privilege class, and access-control attributes — so a paralegal sees only the documents they're cleared to see.

Every answer carries citations to the specific document spans the model drew from, plus a faithfulness label. Verified — Cite Source for answers grounded in the corpus, Review Recommended for ambiguous responses that an attorney should sanity-check, and Do Not Rely — Consult Expert when the corpus didn't actually support the answer or sources contradicted it. The audit log captures the full lineage so an opposing counsel's discovery request, an internal compliance review, or a malpractice inquiry can reconstruct exactly what was retrieved, what was sent to the model, what came back, and who asked.